How can we help?

Getting started

• How do I create a profile?
• I’m just starting out. What should I put on my profile?
• How do I share my profile?
• How does the referral programme work?
• How do I book the Headshot Day?

Your profile

• How do I change my profile address?
• How do I download my PDF CV?
• How do I add credits and training?
• How do I share my profile on Instagram or WhatsApp?

Photos and showreels

• What photos should I upload?
• Why do my photos look slightly different after uploading?
• How do I add a showreel?

Account and sign-in

• I didn’t get my confirmation code
• I’ve forgotten my password
• How do I turn on two-factor authentication?
• How do I change my email address?
• Why did I get an email with profile tips?
• How do I report a problem with the site?

Privacy and safety

• Who can see my profile?
• How do I report a profile?
• How do I download or delete my data?

Founder accounts

• What is a Founder account?